FAQ

Frequently Asked Questions

How can I use the eSIM service?

  • iOS: You must have iOS 12.1 or later and an unlocked iPhone. Any iPhone older than XR or XS supports eSIM. (Note: When you buy a device with a contract from a mobile operator, it is common practice for them to lock the connectivity from any other supplier. In this case, your device will be considered "locked," at least until your contract expires. You can check with your operator to see if there is anything you can do to unlock the eSIM in your device.) Samsung, Pixel, and many Androids support eSIM.

In what scenarios can eSIM service be used?

  • Here are a few of the many ways you can use eSIM:
    • Add a local data plan when you travel outside of the country or region.
    • Use eSIM for Data and keep your voice line separate.

How to Set up eSIM for iOS?

  1. Purchase the eSIM data plan on our website.
  2. Receive the eSIM QR code by email.
  3. Set up your eSIM profile as follows:
    • Go to your device [Settings] > [Cellular or Mobile Data] > [Add Cellular Plan].
    • Scan the QR code provided by email.
    • Tap [Add Cellular Plan].
    • Choose [Secondary] Label and change the name to "eSIM."
    • Select the option for "Use eSIM for cellular data only" and tap [Continue].
    • Select the option for ‘Use Primary as the preferred line’ and tap [Done].
    • Check if the APN Name matches with the eSIM order: Tap on eSIM > [Cellular Data Network] > [APN].

How to Set up eSIM for Android?

  1. Purchase the eSIM data plan on our website.
  2. Receive the eSIM QR code by email.
  3. Set up your eSIM profile as follows:
    • Go to your device [Settings] > [Network & Internet] > [Mobile Network].
    • Tap "Download a SIM instead?" > Download your SIM > Tap [Next].
    • Scan the QR code provided by email.
    • Tap [Download] and [Done].
    • Check if the APN Name matches with the eSIM order: Tap "eSIM" and tap [Advanced] > Tap [Access Point Names] > [APN].

What payment methods do you support?

  • Currently, Paypal, Visa, Mastercard, and other major credit cards are all accepted.

How fast is the network speed?

  • 3G/4G/LTE/5G service is available in most countries and continues to be covered in more countries.

Are voice calls and SMS included?

  • Only data service is available.

How to use dual SIM on iPhone and set up your cellular plan with eSIM?

  • Dual SIM on iPhone offers you the freedom to get separate voice/SMS and data plans. At this stage, only cellular data is available on our eSIM platform. Therefore, after you scan a QR code to add the eSIM, please label it "Secondary" on the "Cellular Plan Labels" page, and then go to the "Default Line" page, choose "Use [Secondary] for cellular data only." You will see a little pop-up "Uncertified Cellular Plan," just click "OK." For more questions about Dual SIM, please check the official document on Apple's website: Apple Dual SIM Support.

Should I switch on Data Roaming when using eSIM?

  • Yes, please make sure that Data Roaming is on. Please go to "Settings" > "Cellular" and turn on "Data Roaming." Please also remember to turn it off after use.

How to remove the eSIM data plan after use?

  • You can use your phone's delete eSIM function.

How do I get my eSIM after payment?

  • You will receive an email with your QR code. Please check spam if you have not received it after 1 minute.

How is the validity period of the plan calculated?

  • The actual usage time of some data plans may start according to your eSIM's first connection. We will describe this in the package information.

How to check the balance of remaining data?

  • For some packages, you can view the data usage in the order, and for some orders, you cannot view the data usage. You might go to [Settings - Cellular] on your iPhone to find out how much cellular data you're using.

Can I have multiple phones scan the same QR code?

  • No, but the same device can rescan the same QR code.

If I lost my eSIM QR code, what can I do?

  • Check your email or contact us.

Will my physical SIM still work while eSIM is installed?

  • Yes, your physical SIM can still work. We suggest turning off data roaming and turning on "WiFi calling." Not all carriers allow WiFi calling at this time.

Which phones are compatible with eSIM technology?

  • here’s the list of mobile phones supported with eSIM technology categorized by brand and model:

    Apple:

    • iPhone XR
    • iPhone XS
    • iPhone XS Max
    • iPhone 11
    • iPhone 11 Pro
    • iPhone 11 Pro Max
    • iPhone SE (2020)
    • iPhone 12 Mini
    • iPhone 12
    • iPhone 12 Pro
    • iPhone 12 Pro Max
    • iPhone 13 mini
    • iPhone 13
    • iPhone 13 Pro
    • iPhone 13 Pro Max
    • iPhone SE (2022)
    • iPhone 14
    • iPhone 14 Plus
    • iPhone 14 Pro
    • iPhone 14 Pro Max
    • iPhone 15
    • iPhone 15 Plus
    • iPhone 15 Pro
    • iPhone 15 Pro Max
    • iPad Pro (2018 and onwards)
    • iPad Air
    • iPad

    Google:

    • Pixel 3
    • Pixel 3a
    • Pixel 4
    • Pixel 4a
    • Pixel 5
    • Pixel 6
    • Pixel 6a
    • Pixel 6 Pro
    • Pixel 7
    • Pixel 7 Pro
    • Pixel 8
    • Pixel 8 Pro
    • Pixel Fold

    Huawei:

    • P40
    • P40 Pro (not including the P40 Pro +)
    • Mate 40 Pro

    Motorola:

    • Razr 2019
    • Razr 5G
    • Razr 40
    • Razr 40 Ultra
    • Razr+
    • Edge+
    • Edge 40
    • Edge 40 Pro
    • G52J 5G
    • G53J 5G

    Samsung:

    • Galaxy Z Flip
    • Galaxy Z Flip 5G
    • Galaxy Z Flip3 5G
    • Galaxy Z Flip4
    • Galaxy Z Flip5 5G
    • Galaxy Fold
    • Galaxy Z Fold2 5G
    • Galaxy Z Fold3 5G
    • Galaxy Z Fold4
    • Galaxy Z Fold5 5G
    • Galaxy S20
    • Galaxy S20+ 5G
    • Galaxy S20 Ultra
    • Galaxy S20 Ultra 5G
    • Galaxy S21
    • Galaxy S21+ 5G
    • Galaxy S21 Ultra 5G
    • Galaxy S22
    • Galaxy S22+
    • Galaxy S22 Ultra
    • Galaxy Note 20 Ultra 5G
    • Galaxy Note 20
    • Galaxy S23
    • Galaxy S23+
    • Galaxy S23 Ultra

    Rakuten Mobile:

    • Rakuten Mini
    • Big-S
    • Big
    • Hand
    • Hand 5G

    Oppo:

    • Find N2 Flip
    • Find X3 Pro
    • Reno 5 A
    • Find X5
    • Find X5 Pro
    • A55s 5G
    • Reno 6 Pro 5G

    Sony:

    • Xperia 10 III Lite
    • Xperia 10 IV
    • Xperia 10V
    • Xperia 1 IV
    • Xperia 5 IV
    • Xperia 1 V
    • Xperia Ace III

    Honor:

    • Magic 4 Pro
    • Magic 5 Pro
    • 90

    Xiaomi:

    • 12T Pro
    • 13
    • 13 Lite
    • 13 Pro
    • 13T Pro

    Sharp:

    • Aquos Sense6s
    • Aquos sense 7
    • Aquos sense 7plus
    • Aquos Wish
    • Aquos wish 2 SHG08
    • Aquos wish3
    • Aquos Sense4 lite
    • Aquos zero 6
    • Simple Sumaho6
    • Aquos R7
    • Aquos R8
    • Aquos R8 Pro

    DOOGEE:

    • V30

    OnePlus:

    •     11

    HAMMER:

    •     Blade 3
    • Explorer PRO
    • Blade 5G

    Nokia:

    •     XR21
    • X30
    • G60 5G

    Please note that this list may not cover every eSIM-compatible phone available, and compatibility can vary by region and carrier. Always verify with your carrier and device manufacturer for the most accurate information.